Content is the number one reason website launches slip. A website content questionnaire asks for content page by page, in a format the client can actually answer, so you can write or place it without chasing.
Home page
- In one sentence: who do you help, with what, and where?
- Your three strongest reasons to choose you.
- Your best three customer reviews (or permission to use your Google reviews).
- The one action visitors should take.
Each service page
- Service name and a two-sentence description.
- Who is it for, and what problem does it solve?
- What's included, and roughly what does it cost?
- How does the process work, step by step?
- Three questions customers ask about it (with your answers).
- Photos of this service (before/after if possible).
About page
- How and why did you start?
- Who is on the team (names, roles, photos)?
- Licenses, memberships, awards, years in business.
- What do you care about in how you work?
Contact and practical
- Phone, email, address, opening hours.
- Service area.
- What should happen after someone fills in the form (who replies, how fast)?
Photos
- 10β30 photos: work, team, vehicles, premises.
- Horizontal, sharp, well lit; phone photos are fine.
- No photos with customers' faces or addresses without permission.
Set content deadlines
| Content | Due | If late |
|---|---|---|
| Logo, photos | Before design starts | Design starts with placeholders |
| Service details | End of week 1 | Launch date moves |
| Reviews, FAQs | End of week 2 | We use Google reviews and common FAQs |
Pair this with the website branding questionnaire for the tone of voice, and the intake form for files and access.
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Frequently asked questions
How do I get website content from clients on time?
Ask page by page with examples, set dates in the contract, and offer a paid writing option for clients who can't write it themselves.
What content does a small business website need?
A clear home page message, one page per main service, an about page, reviews, FAQs, contact details and good photos.
