Positive scoring finds good leads; negative scoring filters out the ones that look good but aren't. Without it, bounced emails and job seekers clutter the top of your list.
Common negative criteria
| Signal | Suggested points | Why |
|---|---|---|
| Hard email bounce | โ50 or disqualify | Can't reach them; hurts deliverability |
| Personal email (gmail, yahoo) in B2B | โ10 to โ20 | Weaker company signal (but not always bad for small businesses) |
| Competitor domain | Disqualify | Research, not buying |
| Student / job seeker | โ30 | Not a buyer |
| Visited careers page only | โ10 | Likely job seeker |
| Unsubscribed | โ30 and stop emailing | Respect the choice |
| No activity 60+ days | โ10 to โ20 | Interest faded |
| Outside served geography | โ20 | Can't serve them |
Careful with personal emails
Many small business owners use Gmail for their business. If you sell to SMBs, apply a small penalty or none, and lean on other fit signals instead.
Prevent bounces in the first place
Verify emails before they enter sequences. See verify an email list before cold outreach.
Review regularly
Look at leads disqualified by negative scores each month. If good leads are being filtered out, soften the rule.
Check emails before you send: built-in verification flags bounces before they hurt your sender reputation.
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Frequently asked questions
What is negative lead scoring?
Subtracting points from leads for signals that suggest poor fit or low intent, such as bounced emails, competitor domains, job-seeking behaviour or long inactivity.
Should personal email addresses lower a B2B lead score?
Slightly, for mid-market and enterprise. For small businesses, many owners use personal email, so apply little or no penalty.
